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IT Support Specialist - help desk (Birmingham, AL)

Summit Forge Environmental Services · Birmingham, AL · full time

Summit Forge Environmental Services is looking for an IT Support Specialist. The job centres on help desk for recycling loads, and it would suit someone who likes steady, practical work. You would join a small organisation of about 174 people based in Birmingham. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with recycling loads. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Birmingham. • We reply to every applicant.

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