IT Support Specialist - help desk (Birmingham, AL)

Clearpath Field Markets is looking for an IT Support Specialist. The job centres on help desk for online orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 35 people based in Birmingham. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with online orders. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.