IT Support Specialist - help desk (Birmingham, AL)

Redstone Meridian Legal Group is looking for an IT Support Specialist. The job centres on help desk for billing records, and it would suit someone who likes steady, practical work. You would join a large organisation of about 847 people based in Birmingham. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Birmingham. • Applications are reviewed on a rolling basis.