IT Support Specialist - help desk (Baltimore, MD)

Redstone Ember Community Partners is a Baltimore charity working with residents on basic needs and opportunity, and we need an IT Support Specialist to lead our help desk. Mission matters here, and so does looking after staff. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Baltimore. • We reply to every applicant.