IT Support Specialist - help desk (Baltimore, MD)

We are growing our team at Ironwood Vista Financial and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 130 people based in Baltimore. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer onboarding. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.