IT Support Specialist - help desk (Austin, TX)

Nova Pine Community Partners is a Austin charity working with residents on basic needs and opportunity, and we need an IT Support Specialist to lead our help desk. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Austin. • Applications are reviewed on a rolling basis.