IT Support Specialist - help desk (Austin, TX)

Cedar Oak Health runs clinics and patient services around Austin, and we need an IT Support Specialist to lead our help desk. Continuing education is supported. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with patient scheduling. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin. • We reply to every applicant.