IT Support Specialist - help desk (Austin, TX)

Rivermark Haven Learning Group runs classrooms and tutoring across the Austin area. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Austin. • We will tell you what to expect at each step of the hiring process.