IT Support Specialist - help desk (Atlanta, GA)

We are growing our team at Harborlight Vale Markets Group and adding an IT Support Specialist whose main responsibility will be help desk. Managers started on the floor. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with pricing. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We reply to every applicant.