IT Support Specialist - help desk (Atlanta, GA)

Clearpath Umber Legal Group is looking for an IT Support Specialist. The job centres on help desk for intake forms, and it would suit someone who likes steady, practical work. You would join a large organisation of about 949 people based in Atlanta. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with intake forms. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.