IT Support Specialist - device setup (Wichita, KS)

Foxglove Basin Telecom provides broadband and phone service around Wichita, and we need an IT Support Specialist to lead our device setup. We keep people connected and take outages personally. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.