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IT Support Specialist - device setup (Virginia Beach, VA)

Northwind Ember Markets · Virginia Beach, VA · part time

Northwind Ember Markets is looking for an IT Support Specialist. The job centres on device setup for promotions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 198 people based in Virginia Beach. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with promotions. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.

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