IT Support Specialist - device setup (Tucson, AZ)

Northwind Orchard Arts Center runs a venue and education programmes in Tucson, and we need an IT Support Specialist to lead our device setup. Evenings and weekends are part of the job. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Full-time, on a regular day shift. • On site in Tucson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.