IT Support Specialist - device setup (St. Louis, MO)

We are growing our team at Westbrook Pine Community Partners and adding an IT Support Specialist whose main responsibility will be device setup. You would join a large organisation of more than 1,000 people based in St. Louis. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.