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IT Support Specialist - device setup (Savannah, GA)

Rivermark Legal Group · Savannah, GA · full time

Rivermark Legal Group provides legal services in Savannah across employment, housing and small-business law, and we need an IT Support Specialist to lead our device setup. Confidentiality and accuracy are taken very seriously. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with trust accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Savannah. • We reply to every applicant.

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