IT Support Specialist - device setup (San Jose, CA)

Summit North Construction Group is looking for an IT Support Specialist. The job centres on device setup for safety records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with safety records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.