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IT Support Specialist - device setup (Sacramento, CA)

Greenridge Quarry Banking Services · Sacramento, CA · full time

Greenridge Quarry Banking Services is looking for an IT Support Specialist. The job centres on device setup for account openings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 98 people based in Sacramento. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with account openings. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.

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