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IT Support Specialist - device setup (Reno, NV)

Lumen North Water Authority Group · Reno, NV · full time

We are growing our team at Lumen North Water Authority Group and adding an IT Support Specialist whose main responsibility will be device setup. Crews and office staff work closely together. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with treatment plant data. Working arrangement • Full-time, Monday to Friday. • On site in Reno. • Applications are reviewed on a rolling basis.

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