IT Support Specialist - device setup (Reno, NV)

Fernwood Beacon Financial Group is looking for an IT Support Specialist. The job centres on device setup for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Reno. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with payment disputes. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Reno. • We will tell you what to expect at each step of the hiring process.