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IT Support Specialist - device setup (Reno, NV)

Harborlight Sable Staffing Group · Reno, NV · contract

Harborlight Sable Staffing Group is a Reno staffing firm for warehouse, office and healthcare roles. We are hiring an IT Support Specialist to take on device setup. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with candidate screening. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Reno. • We reply to every applicant.

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