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IT Support Specialist - device setup (remote)

Fernwood Mill Arts Center Group · Remote · contract

Fernwood Mill Arts Center Group runs a venue and education programmes in Houston, and we need an IT Support Specialist to lead our device setup. Everyone pitches in on show days. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with school partnerships. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Houston. • We will tell you what to expect at each step of the hiring process.

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