IT Support Specialist - device setup (remote)

We are growing our team at Ironwood Meadow Water Authority and adding an IT Support Specialist whose main responsibility will be device setup. You would join a large organisation of about 245 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Charlotte. • We will tell you what to expect at each step of the hiring process.