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IT Support Specialist - device setup (remote)

Stonegate Keystone Freight · Remote · full time

Stonegate Keystone Freight is a Des Moines logistics company with trucks, warehouses and dispatch, and we need an IT Support Specialist to lead our device setup. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Des Moines. • We reply to every applicant.

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