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IT Support Specialist - device setup (remote)

Bright Forge Energy · Remote · full time

Bright Forge Energy is an energy provider in Oakland focused on reliable service and fair billing. We are hiring an IT Support Specialist to take on device setup. Safety comes first on every shift. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with usage data. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Oakland. • Applications are reviewed on a rolling basis.

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