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IT Support Specialist - device setup (remote)

Harborlight Junction Water Authority Group · Remote · part time

Harborlight Junction Water Authority Group operates treatment plants and pipelines around San Jose, and we need an IT Support Specialist to lead our device setup. Our work is invisible when it goes well, and we are proud of that. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in San Jose. • Applications are reviewed on a rolling basis.

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