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IT Support Specialist - device setup (remote)

Redstone Rook Financial · Remote · full time

Redstone Rook Financial is looking for an IT Support Specialist. The job centres on device setup for loan applications, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with loan applications. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Jackson. • We reply to every applicant.

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