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IT Support Specialist - device setup (remote)

Silverline Nest Financial · Remote · full time

Silverline Nest Financial is looking for an IT Support Specialist. The job centres on device setup for payment disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 32 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Austin. • We reply to every applicant.

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