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IT Support Specialist - device setup (remote)

Amberfield Granite Staffing · Remote · part time

Amberfield Granite Staffing places workers with employers around Chicago, and we need an IT Support Specialist to lead our device setup. We are in the people business and act like it. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with onboarding. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with quarterly visits in Chicago. • Applications are reviewed on a rolling basis.

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