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IT Support Specialist - device setup (remote)

Foxglove Drift Banking Services · Remote · full time

Foxglove Drift Banking Services is a community-focused bank in Colorado Springs serving households and small businesses. We are hiring an IT Support Specialist to take on device setup. We keep decisions close to customers and expect people to explain things plainly. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Colorado Springs. • We reply to every applicant.

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