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IT Support Specialist - device setup (remote)

Stonegate Willow Construction · Remote · full time

Stonegate Willow Construction is a Des Moines contractor with project managers, trades and support staff, and we need an IT Support Specialist to lead our device setup. Good people move up quickly. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with subcontractor invoices. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Des Moines. • We reply to every applicant.

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