IT Support Specialist - device setup (remote)

Ironwood Willow Property Management is looking for an IT Support Specialist. The job centres on device setup for vendor invoices, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with vendor invoices. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Tampa. • We will tell you what to expect at each step of the hiring process.