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IT Support Specialist - device setup (remote)

Summit Meadow Manufacturing · Remote · full time

Summit Meadow Manufacturing is a Des Moines manufacturer supplying regional industrial customers, and we need an IT Support Specialist to lead our device setup. Shifts are steady and overtime is planned. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with machine downtime. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Des Moines. • We will tell you what to expect at each step of the hiring process.

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