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IT Support Specialist - device setup (remote)

Rivermark Harbor Environmental Services · Remote · full time

We are growing our team at Rivermark Harbor Environmental Services and adding an IT Support Specialist whose main responsibility will be device setup. Safety briefings happen every morning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with landfill records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Knoxville. • Applications are reviewed on a rolling basis.

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