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IT Support Specialist - device setup (remote)

Nova Rook Staffing · Remote · part time

Nova Rook Staffing is looking for an IT Support Specialist. The job centres on device setup for onboarding, and it would suit someone who likes steady, practical work. Speed and follow-up matter. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with onboarding. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Spokane. • Applications are reviewed on a rolling basis.

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