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IT Support Specialist - device setup (remote)

Rivermark Ember Manufacturing Group · Remote · full time

We are growing our team at Rivermark Ember Manufacturing Group and adding an IT Support Specialist whose main responsibility will be device setup. We value people who work safely and speak up. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with tooling. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Dallas. • Applications are reviewed on a rolling basis.

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