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IT Support Specialist - device setup (remote)

Cedar Granite Manufacturing · Remote · full time

Cedar Granite Manufacturing is looking for an IT Support Specialist. The job centres on device setup for production lines, and it would suit someone who likes steady, practical work. Many of our supervisors started on the floor. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with production lines. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Miami. • Applications are reviewed on a rolling basis.

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