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IT Support Specialist - device setup (remote)

Fernwood Basin Legal Group · Remote · full time

Fernwood Basin Legal Group is a law firm in Phoenix serving businesses and individuals, and we need an IT Support Specialist to lead our device setup. You would join a small organisation of about 116 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Phoenix. • We reply to every applicant.

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