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IT Support Specialist - device setup (remote)

Greenridge Drift Health · Remote · full time

Greenridge Drift Health is a healthcare provider in Sacramento with clinics and support teams. We are hiring an IT Support Specialist to take on device setup. Continuing education is supported. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with insurance authorisations. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Sacramento. • We will tell you what to expect at each step of the hiring process.

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