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IT Support Specialist - device setup (remote)

Silverline Cedar Facilities Group · Remote · full time

Silverline Cedar Facilities Group looks after properties across the Knoxville region. We are hiring an IT Support Specialist to take on device setup. Our crews keep other people's buildings running and we treat them well. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Knoxville. • We reply to every applicant.

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