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IT Support Specialist - device setup (remote)

Rivermark Lantern Property Management · Remote · full time

Rivermark Lantern Property Management manages apartment communities around Louisville. We are hiring an IT Support Specialist to take on device setup. Residents are neighbours, not numbers. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Louisville. • Applications are reviewed on a rolling basis.

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