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IT Support Specialist - device setup (remote)

Bright Juniper Civic Services · Remote · contract

Bright Juniper Civic Services is looking for an IT Support Specialist. The job centres on device setup for case files, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Des Moines. • We reply to every applicant.

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