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IT Support Specialist - device setup (remote)

Silverline Stone Arts Center · Remote · part time

Silverline Stone Arts Center is an arts centre in Jacksonville with a full calendar of events. We are hiring an IT Support Specialist to take on device setup. Evenings and weekends are part of the job. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Jacksonville. • We reply to every applicant.

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