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IT Support Specialist - device setup (remote)

Rivermark Drift Health Group · Remote · full time

Rivermark Drift Health Group is looking for an IT Support Specialist. The job centres on device setup for insurance authorisations, and it would suit someone who likes steady, practical work. Continuing education is supported. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with insurance authorisations. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Boston. • Applications are reviewed on a rolling basis.

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