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IT Support Specialist - device setup (remote)

Northwind Construction · Remote · full time

Northwind Construction is looking for an IT Support Specialist. The job centres on device setup for subcontractor invoices, and it would suit someone who likes steady, practical work. We build things that last and we are honest about schedules. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with subcontractor invoices. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in San Diego. • We will tell you what to expect at each step of the hiring process.

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