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IT Support Specialist - device setup (remote)

Clearpath Birch Arts Center · Remote · full time

Clearpath Birch Arts Center is looking for an IT Support Specialist. The job centres on device setup for exhibitions, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Dallas. • We will tell you what to expect at each step of the hiring process.

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