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IT Support Specialist - device setup (remote)

Amberfield Fern Inspection Services · Remote · part time

Amberfield Fern Inspection Services is an inspection company in Indianapolis with field technicians and lab staff. We are hiring an IT Support Specialist to take on device setup. Technicians travel and report carefully. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with equipment calibration. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with a monthly team day in Indianapolis. • We reply to every applicant.

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