IT Support Specialist - device setup (remote)

We are growing our team at Westbrook Kestrel Water Authority Partners and adding an IT Support Specialist whose main responsibility will be device setup. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.