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IT Support Specialist - device setup (remote)

Westbrook Oak Civic Services · Remote · full time

Westbrook Oak Civic Services is looking for an IT Support Specialist. The job centres on device setup for budget submissions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 471 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with budget submissions. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Omaha. • We reply to every applicant.

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