IT Support Specialist - device setup (remote)

Fernwood Rook Staffing places workers with employers around Knoxville, and we need an IT Support Specialist to lead our device setup. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with candidate screening. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Knoxville. • We will tell you what to expect at each step of the hiring process.