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IT Support Specialist - device setup (remote)

Bluepeak Maple Property Management Group · Remote · contract

Bluepeak Maple Property Management Group is looking for an IT Support Specialist. The job centres on device setup for maintenance requests, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Knoxville. • We reply to every applicant.

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